Online Returns Portal Process Made Simple

Step 1

Tailor Your Branded Returns Portal

Create a personalised return portal that reflects your brand identity.
Establish rules and return windows to align with your business requirements.
Easily approve or manage return requests with precision.

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Step 2

Streamline Shipping & Communication

Select your preferred carriers for exclusive shipping rates and automatic label generation.
Alternatively, upload your own shipping options to customise the process.
Enable customers to request refunds or exchanges via your branded portal.
Keep customers informed with personal communications, ensuring a smooth experience.

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Step 3

Take Control of Your Customer Returns Management

Gain visibility and track the progress of every return in real-time.
Access key insights to make data-driven decisions and refine your returns process.
Enjoy everything your new SMARTReturns management system offers, all while enhancing your customer satisfaction and loyalty!

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Ecommerce Returns Process Driven By Data & Integrated Tech

Elevating the post-purchase return journey, we fuse each customer experience with innovative return portal technology powered by data insights, delivering stats and seamless integration for your eCommerce business.

Easy Ecommerce Returns Processing

Streamline your returns logistics from customer initiation to improving brand efficiency and customer retention every step of the way.

Reverse Logistics Automation Visibility

Understand your customer returns with intelligent insights for smarter, data-driven decisions for optimised business strategies. Easy returns management logistics software that brings ROI.

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Smarter returns for you and your shoppers

Provide shoppers with an effortless online return experience via a fully-branded returns platform, tailored to their language, currency, and preferences.

The journey starts with your custom-branded portal. Each user will log in and verify their identity. Their order takes center stage and the user is presented with their overview along with options for each item..

At this point, your users provide their reasons for each return, passing on valuable insights. You can fully customise their options here across all items, including offering returns, exchanges, and even credit. The configurations available to you are vast and allow for the most precise settings you could imagine.

Now, it’s time to configure your methods for returning items. These are customisable by country, carrier service and payment types. Offer your users a variety of choices here, allowing them to select the most convenient option for their needs.

The returns process is finished, and items are ready for return. Once the user confirms, your confirmation landing page seamlessly re-engages to return to your website.
Check out your Insights to track patterns in your returns data.

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